Refund Policy | Giant Rocket's Foundation

Giant Rocket's Foundation is a nonprofit. Your payment holds a spot that we plan staff, coaches and space around, so most payments are final. Please read this before you pay. Questions? Call (314) 470-6966.

Pull Up Sensory Birthday Party

The $100 deposit is non-refundable. It locks your date. No deposit, no date.
The rest of the balance is due on the day of the party.
Need a new date? Contact us at least 7 days before your party and we will try to move it once, if a date is open. Your deposit moves with you.
If Giant Rocket's Foundation must cancel your party (for example a building closure, severe weather or an emergency), we will move it to a new date or refund what you paid, including the deposit.

Pull Up Sensory Skate and Single Sessions

Payments for a single Pull Up Sensory Skate or Pull Up Sensory Session are non-refundable.
If you cannot come, contact us before the session starts. We may move you to another date at Giant Rocket's Foundation's discretion.

Pull Up Sensory Sessions Memberships

Memberships are prepaid monthly. Missed sessions in a paid month are not refunded.
To stop your membership, tell us before your next payment date.

Event Tickets

Ticket sales for family fundraiser nights, Rocket Ball and other events are final. Proceeds go to Giant Rocket's Foundation.
If Giant Rocket's Foundation cancels an event, you may choose a refund or a credit for a future event.
Tickets may be given to someone else if you tell us their name before the event.

Paid by a Sponsor or Funding Program

When a sponsor, scholarship or other funding program paid for a spot, any credit goes back the way that payer requires. We do not pay out cash for those spots.

Donations

Gifts follow our Donation Policy.

When We Remove Someone for Safety

If we ask someone to leave because they did not follow our Code of Conduct (see our Terms of Service), no refund is due.

How to Ask for a Refund

Email info@giantrockets.org or call (314) 470-6966 with your name, the date and what you paid for. Approved refunds go back to the card or account you paid with, through Square or Zeffy, within 10 business days. Please contact us before you file a dispute with your bank, so we can fix it fast.

Contact Us

Giant Rocket's Foundation
2015 Campus Drive, Suite A
St. Charles, MO 63301
info@giantrockets.org · (314) 470-6966

Read our other policies: Privacy Policy · Terms of Service · Refund Policy · Donation Policy · Cookie Policy · Accessibility